Refund and Cancellation Policy

Design Mocktail sells digital past papers and downloadable study materials. Because access is granted instantly, this policy explains exactly when we issue refunds and how the process works.

1. Free tests and resources

Free items have no payment, so no refund applies. You can attempt free tests as many times as you like and keep downloading free PDFs from your Library.

2. Paid past papers

A paid past paper comes with a fixed number of attempts (typically three). Once you start your first attempt, the test is considered consumed and is not refundable. If you bought a test but have not started any attempt, you may request a refund within 48 hours of purchase.

3. Paid study materials (PDFs)

Paid PDFs are delivered as immediate downloads. Once a download has been initiated from your account, the purchase is not refundable. If you bought a PDF but have not downloaded it yet, you may request a refund within 48 hours of purchase.

4. Technical failures

If a technical issue on our side prevents you from accessing what you paid for, we will either fix it within 72 hours or refund the full amount. Examples include a test that fails to load due to a server outage, a corrupted PDF that will not open, or a payment that succeeded on Razorpay but did not unlock access on Design Mocktail.

Issues caused by your own connectivity, browser settings, or device storage are not covered.

5. Duplicate or accidental purchases

If you accidentally bought the same product twice, write to us within 7 days with both order IDs and we will refund the duplicate amount.

6. How to request a refund

Email TODO: contact email with the following details:

• The email address on your Design Mocktail account.
• The order ID from your purchase confirmation email.
• A short description of the reason.

We respond within three working days. Approved refunds are processed via Razorpay back to the original payment method, typically within 5 to 7 working days.

7. Chargebacks

Before raising a chargeback with your bank, please reach out to us. Most issues can be resolved directly and faster than the bank dispute process.

8. Contact

Questions about a refund: TODO: contact email. Mention the order ID in the subject line for the fastest reply.